Terms & Conditions

1. RECITALS

1.1 This document sets out the Specific Terms and Conditions governing the use of the FinDR Online Platforms, owned and operated by FlexBase (Pty) Ltd, pertaining to the access and use of the information, products, services and functions provided on the Platform by Personnel users and Practice users.

1.2 By using or accessing the Platform, you confirm that you have read, understood and agreed to be bound by the General Terms and Conditions, which are incorporated into these Terms by reference.

1.3 The Service Facilitator may terminate these Terms or any of its services with respect to you, or deny access to its services, at any time, for lawful reasons. Users will be notified where such action affects a registered profile.

1.4 If there is anything in these Terms that you do not understand, please contact us at hello@flexbasetech.com

2. RELATIONSHIP BETWEEN THE PARTIES

2.1 The Service Facilitator provides online software services only and does not provide locum positions, employment, labour brokering, or recruitment services.

All engagements facilitated through the Platform are entered into directly between independent Personnel and Practices, who are not employed by the Service Facilitator.

2.2 Users make use of the Platform at their own discretion and risk.

FlexBase (Pty) Ltd verifies professional registration and legal eligibility to practise through reasonable means, but does not guarantee the quality, suitability, or outcome of services provided by any Personnel or Practice.

Users remain responsible for conducting their own due diligence before entering engagements.

3. INTERACTION BETWEEN SERVICE FACILITATOR, PERSONNEL AND PRACTICE

3.1 Practices register on the Platform by submitting required information to create a profile and gain access to platform functionality.

3.2 Practices may update their profiles after registration. The Service Facilitator reserves the right to verify, correct, or request correction of profile information where necessary.

3.3 Personnel register by submitting required information to create a professional profile visible to Practices.

3.4 The Service Facilitator may verify submitted information relating to qualifications, professional registration, experience, and identity through reasonable means.

3.5 Profiles may be approved once required information has been submitted and verified.

4. OBLIGATIONS OF THE SERVICE FACILITATOR

The Service Facilitator shall:

• Use reasonable efforts to maintain the functioning of the Platform.
• Use reasonable means to verify qualifications, professional registration and identity of users where applicable.
• Facilitate visibility of Personnel and Practices through approved profiles, search functionality, and booking tools.
• Where applicable, generate or facilitate invoices reflecting:
  • Personnel service fees
  • Facilitation fees
• Notify users of changes to banking details via electronic communication.
• Not facilitate bookings where required professional registration cannot be reasonably verified.
• Provide transaction history to users upon reasonable request.

5. OBLIGATIONS OF PRACTICES

Practices agree to:

• Provide accurate and complete registration information.
• Update profile information where changes occur.
• Provide additional verification information when reasonably requested.
• Pay all facilitation fees and invoices by the due dates stated.
• Pay Personnel invoices directly in accordance with agreed terms.
• Communicate cancellations promptly and honour any agreements made directly with Personnel.
• Maintain adequate professional indemnity insurance covering services rendered by independent Personnel.
• Ensure compliance with tax and regulatory obligations.
• Participate in reasonable post-engagement reviews where applicable.
• Conduct themselves in accordance with the applicable Code of Conduct.

6. EXTENDED OR PERMANENT ENGAGEMENTS

6.1 If a Practice extends ongoing work to a Personnel user introduced through the Platform, facilitation fees may apply in accordance with the pricing structure communicated by the Service Facilitator.

6.2 If a Practice offers permanent employment to a Personnel user introduced through the Platform, a placement fee equal to 12.5% of the annual cost-to-company shall apply unless otherwise agreed in writing.

7. OBLIGATIONS OF PERSONNEL

Personnel agree to:

• Provide accurate and complete registration information.
• Update profile information where changes occur.
• Provide additional verification information when reasonably requested.
• Perform agreed services diligently and professionally during booking periods.
• Issue invoices directly to Practices for services rendered.
• Maintain adequate professional indemnity insurance during active engagements.
• Comply with applicable laws, professional regulations, and the Code of Conduct.
• Participate in reasonable post-engagement reviews where applicable.
• Understand that cancellations may be recorded and reflected in platform ratings or records.

8. PAYMENTS BETWEEN PERSONNEL AND PRACTICES

8.1 Booking dates and hourly rates are agreed between Personnel and Practices.

8.2 Personnel invoice Practices directly as independent contractors.

8.3 Personnel remain responsible for ensuring correct banking details and invoicing.

8.4 The Service Facilitator does not guarantee or assume responsibility for payments made directly between Practices and Personnel.

9. PERMANENT PLACEMENTS

9.1 Where the Service Facilitator is engaged to assist in sourcing candidates, a sourcing fee or pre-payment may apply as communicated at the time of engagement.

9.2 Placement fees are calculated as 12.5% of the annual cost-to-company, unless otherwise agreed in writing.

9.3 The Service Facilitator makes reasonable efforts to assess candidate suitability but does not guarantee employment outcomes or performance.

9.4 If employment is terminated shortly after commencement, replacement or credit terms may apply in accordance with written placement agreements.

9.5 Candidate introductions are confidential and may not be shared with third parties without consent.

9.6 Practices remain responsible for employment contracts, payroll, and statutory compliance.

1. PROFESSIONAL AND ETHICAL STANDARDS

All Personnel and Practices agree that they are familiar with and will comply with the ethical and professional standards applicable to their profession, including where applicable:

• The Health Professions Act 56 of 1974
• The HPCSA Guidelines for Good Practice in the Health Care Professions
• The South African Pharmacy Council Code of Conduct
• The Code of Ethics for Nursing Practitioners in South Africa (SANC)
• Any other applicable professional or regulatory requirements

Users must ensure that their registration and authority to practise remain valid at all times.

2. EXPECTATIONS OF PERSONNEL (LOCUMS)

Personnel agree to:

• Arrive on time and present themselves in professional attire appropriate to the practice environment.
• Work collaboratively as a member of the healthcare team and maintain continuity of care for patients.
• Follow the clinical and administrative procedures and protocols of the Practice, provided these are lawful and professionally appropriate.
• Seek guidance from Practice staff where necessary, including guidance relating to local procedures and cultural considerations.
• Use Practice systems, computers, telephones, and equipment responsibly and in accordance with applicable legislation and Practice policies.
• Maintain strict confidentiality of patient information, Practice information, and staff information at all times.
• Treat all patients, visitors, and healthcare team members with professionalism, respect, honesty, and consideration.
• Not consume alcohol or be under the influence of intoxicating or illegal substances while on duty or arriving for duty.
• Take reasonable care when using Practice equipment and report any accidental damage promptly.
• Perform agreed services diligently and to the best of their professional ability.

3. EXPECTATIONS OF PRACTICES

Practices and their staff agree to:

• Ensure that a responsible staff member or contact person is available to receive and orientate Personnel on arrival.
• Treat Personnel as members of the healthcare team for the duration of their engagement.
• Provide reasonable orientation to clinical procedures, administrative systems, and Practice workflows.
• Provide appropriate support and information necessary for Personnel to perform their duties effectively.
• Ensure that equipment required for patient care is in working order, or inform Personnel of any limitations and provide guidance on alternative procedures where necessary.
• Communicate clearly regarding any special instructions, operational requirements, or patient care procedures.
• Process and settle valid invoices in accordance with agreed payment terms.
• Treat Personnel with professionalism, fairness, and respect at all times.

4. PROFESSIONAL CONDUCT AND BEHAVIOUR

All users of the Platform agree to:

• Conduct themselves professionally and respectfully in all interactions.
• Avoid harassment, discrimination, intimidation, or abusive behaviour.
• Comply with all applicable laws, regulations, and professional obligations.
• Act in the best interests of patient safety and care at all times.

5. BREACH OF THE CODE OF CONDUCT

Failure to adhere to this Code of Conduct may result in:

• Warnings or corrective action
• Suspension of access to the Platform
• Removal of a user profile
• Reporting to relevant regulatory authorities where required

FlexBase (Pty) Ltd reserves the right to investigate complaints and take reasonable action to maintain the integrity and safety of the Platform community.

6. ACCEPTANCE

By accepting the Terms and Conditions and using the FinDR Online Platforms, you acknowledge and accept this Code of Conduct.